What is a BJL Tracking Number?
The BJL tracking number is a 15-digit alphanumeric number assigned to each package shipped via the BorderJump BorderShip international delivery service. The number begins with "BJL" to identify it as a BorderJump package. It can be used at participating merchant websites or at track.borderjump.com to view end-to-end package status, including transport by the U.S. domestic courier, processing at the U.S. export hub, through final delivery in the destination country.

How many countries does BorderJump serve?
Currently BorderJump services over 200 countries around the world and continues to expand the markets and currencies we support all the time.

Are the shipments sent via BorderJump insured?
BorderJump offers insurance on all packages from the time they arrive at our hub all the way through the delivery chain. If BorderJump’s inbound freight services are used, our insurance covers the domestic leg of the journey as well.

How fast can customers expect their shipments to arrive?
Shipment times vary from country to country and upon selected service level, but most packages arrive within 3-10 days after receipt at one of our U.S. hubs.

Can I track the packages sent through BorderJump?
Where available, BorderJump offers full package tracking visibility from the time shipments leave the merchant's warehouse or fulfillment center to the ultimate delivery to the customer, including customs clearance information. Merchants can view complete tracking information by loging into 
folio.borderjump.com while recipients can check track.borderjump.com to monitor delivery status.

How do you handle returns?
In many cases, the high costs of return freight and outbound duties keep customers from returning products. For those who do want to return their purchases, BorderJump has a network of local returns processing hubs spread across our markets. After receiving a Return Authorization from the merchant, customers send their merchandise to one of our local hubs at their own expense. We collect the packages, consolidate all BorderJump merchant returns and ship them back to the United States at regularly scheduled intervals.

Do I have to prepare any special documentation to ship my products internationally or to clear customs?
No. BorderJump takes responsibility for preparing all applicable forms and handling customs clearance.

How long has BorderJump been in business?
BorderJump was founded in 2008. The company is a joint venture with Aeropost International Services, which was founded in 1987 and is one of the largest providers of transport, logistics and e-commerce support services in Latin America.

How can I get further assistance?
Contact BorderJump Support.